Refund policy

At Good Grains, we stand behind our products and want you to feel great about every order. If something is not right, we are here to help.

Love it, or we will make it right.

Food Products and Returns

Due to the nature of food products, we do not accept physical returns of opened or unopened items. This helps us ensure food safety and product integrity for all customers. That said, if there is an issue with your order, we will make it right.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@goodgrains.com. Include your order number, a description of the issue, and photos if applicable. We will work with you to provide a replacement, refund, or store credit.

Satisfaction Guarantee

If you are unhappy with your purchase for any reason, contact us at support@goodgrains.com. While we do not accept food returns, we may offer a replacement, refund, or credit on a case-by-case basis. We reserve the right to limit or deny requests in cases of suspected abuse or excessive claims.

Refund Timing

Approved refunds will be issued to the original form of payment. Refunds may take 5-10 business days to appear on your statement. Shipping costs are non-refundable unless the issue was our error.

Lost or Stolen Packages

If your order is marked as delivered but you did not receive it, contact us within 7 days. While Good Grains is not responsible for packages once marked as delivered, we will do our best to assist.

Order Changes and Cancellations

Orders are processed quickly. We cannot guarantee changes or cancellations once placed. Contact us as soon as possible and we will do our best to assist.