Last updated: January 31, 2026
This Privacy Policy describes how Good Grains Inc. ("Good Grains," "we," "us," or "our") collects, uses, discloses, and protects your information when you visit or make a purchase from goodgrains.com (the "Site"), interact with our services, or communicate with us (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1) Information We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.
A. Information You Provide to Us
Depending on how you interact with the Services, you may provide:
- Contact information: name, email address, phone number, shipping/billing address
- Order and account information: items purchased, order history, account credentials (if you create an account)
- Payment information: payment card details and billing information (note: payments are generally processed by third-party processors)
- Customer support communications: messages you send us, emails, chat transcripts, and related information
- Marketing preferences: email/SMS opt-ins and communication preferences
- User-generated content (optional): reviews, testimonials, survey responses, or feedback you choose to submit
B. Information We Collect Automatically
When you visit our Site, we may automatically collect:
- Device and browser information: IP address, device type, browser type, operating system, language, time zone
- Usage information: pages viewed, time spent, clicks, referring/exit pages, interactions with site features
- Approximate location: derived from your IP address
- Cookies and similar technologies: cookies, pixels, SDKs, and tags used for analytics, advertising, and functionality
C. Information We Receive from Third Parties
We may receive information from:
- Shopify (our ecommerce platform provider)
- Payment processors (e.g., card networks, Stripe, Apple Pay, PayPal, Shop Pay)
- Shipping and logistics providers
- Analytics and advertising partners (e.g., Google Analytics, Meta, TikTok, etc., if enabled)
- Email/SMS providers (if enabled)
- Fraud prevention providers (if enabled)
2) How We Use Your Information
We use your information to:
- Provide and operate the Services, including processing orders, payments, shipping, returns, and customer support
- Communicate with you about purchases, shipping updates, service messages, and support requests
- Personalize your experience, such as remembering preferences and showing relevant products
- Send marketing communications (email and/or SMS) if you opt in
- Run analytics to understand how customers use our Site and improve performance and content
- Prevent fraud and secure transactions, including verifying identity, payment verification, and detecting suspicious activity
- Comply with legal obligations and enforce our terms and policies
- Business operations, including internal reporting, auditing, and maintaining records
3) How We Share Your Information
We do not sell your personal information in the traditional sense (for money). We may share your information in the following circumstances:
A. Service Providers
We share information with vendors that help us operate our business, such as:
- Ecommerce platform services (Shopify)
- Payment processing and fraud prevention
- Shipping, fulfillment, and returns management
- Customer support tools
- Analytics and marketing platforms
These providers are authorized to use your information only as needed to provide services to us.
B. Advertising & Analytics Partners
We may share certain identifiers and browsing activity with advertising and analytics partners to measure ad performance, deliver relevant ads, and understand how customers use the Site.
C. Legal, Compliance, and Protection
We may disclose information to comply with law, regulation, legal process, or government request, and to protect rights, property, safety, and prevent fraud.
D. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of the business, information may be transferred as part of that transaction.
4) Cookies, Pixels, and Similar Technologies
We use cookies and similar technologies to support core Site functions, analytics, and advertising.
Types of cookies we may use:
- Strictly necessary cookies: required for checkout, security, and site functionality
- Performance/analytics cookies: help us understand Site usage and improve features
- Functional cookies: remember preferences (e.g., region, language)
- Advertising cookies: used to deliver and measure ads and prevent ad fraud
You can control cookies through your browser settings. Blocking cookies may impact certain Site features (including checkout).
5) Email Marketing and SMS/Text Messages
Email
If you subscribe, we may send promotional emails. You can unsubscribe anytime using the link in our emails.
SMS/Text (if enabled)
If you opt in to receive text messages, we may send marketing or transactional messages. Message and data rates may apply. You can opt out at any time by replying STOP.
6) Payment Information
Payments are processed by third-party payment processors (for example, Shop Pay, Stripe, Apple Pay, PayPal, or your card issuer). We do not store full payment card numbers on our servers.
7) Data Retention
We keep personal information as long as reasonably necessary to fulfill orders, maintain records required by law, resolve disputes, and prevent fraud. Retention periods vary depending on the type of data and why we collected it.
8) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is 100% secure. We cannot guarantee absolute security of your information.
9) Children's Privacy
Our Services are not directed to children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we will take appropriate steps to delete it.
10) Your Privacy Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as:
- Access: request what personal information we have about you
- Correction: request correction of inaccurate information
- Deletion: request deletion of certain personal information
- Portability: request a copy of your information
- Opt-out of targeted advertising / "sharing" (where applicable)
- Withdraw consent (where processing is based on consent)
How to exercise your rights
Email us at support@goodgrains.com with the subject line "Privacy Request". To protect your information, we may need to verify your identity before fulfilling requests.
11) California Privacy Notice (CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act as amended by the CPRA. You may opt out of "sharing" by using any "Do Not Sell or Share My Personal Information" mechanism provided on the Site, and/or adjusting cookie preferences and browser privacy controls.
12) International Visitors
If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
13) Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date indicates when the policy was last revised.
15) Contact Us
If you have questions or want to exercise privacy rights, contact us:
Good Grains Inc.
Email: support@goodgrains.com
Mailing Address: 1801 Flower Ave, Duarte, CA, 91010
